Refund & Return Policy

Thank you for shopping at Happibub! We value our customers and want you to love your purchases without the stress of being stuck with an item you don't want. We understand the challenges of shopping online and strive to provide top-notch service so you always feel confident ordering from us. If you have any questions, please reach out to our team via our Contact Us page or email happibub@gmail.com.

Cancellations

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee.

Returns

Happibub will accept returns or exchanges for items purchased from our website within 30 days of delivery under the following conditions:

The item must be unused, undamaged, and in its original packaging.

Used or damaged items are not eligible for return.

Returns or exchanges must be initiated within 30 days of delivery.

To start a return, please contact us at happibub@gmail.com with your order number and reason for return. Once approved, we'll provide instructions on how and where to send your item.

Please note:

Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility. We do not provide prepaid return labels.

If returning an item, please use a trackable shipping service or purchase shipping insurance, as we are not responsible for lost or missing packages.

We do not accept returns on final sale items or used/damaged products(unless damaged upon arrival).

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved:

Your refund will be processed to your original payment method within 5-10 business days.

Shipping protection fees (if purchased) are non-refundable.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact happibub@gmail.com.

Delivered but Not Received

If the logistics information shows that the order has been marked as delivered, but the customer claims they have not received it, we cannot provide a refund or resend the item.

Not Delivered and Not Received

If the logistics information does not show the order as delivered, and the customer has not received it, we can either:

Issue a full refund, or

Resend the item at no additional cost to the customer.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at happibub@gmail.com.

If you do not report the damage to us within 48 hours of receiving the item, we may not be able to honor your claim. We utilise the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

You will be responsible for providing evidence of your claim within the 48-hour time frame by submitting image-based evidence.

Happibub assumes no responsibility for damaged items. We offer shipping insurance to facilitate prompt replacement or exchange of damaged products. However, the decision to provide a replacement is entirely at the discretion of Happibub.

You are obligated to return the damaged product to The Happibub if you opt for an exchange. Failure to return the damaged product within the specified time frame of 30 days will result in charges equivalent to the full cost of the replacement item and shipping costs associated.

Exchanges

The fastest way to exchange an item is to return the original item and make a new purchase once your refund is processed.

Fraudulent Chargeback Returns & Stolen Goods

Customers who initiate a fraudulent chargeback on a delivered item will be held liable for all delivery costs, as well as any fees incurred due to the chargeback, including bank and administrative fees. Initiating a chargeback on delivered goods will be treated as an act of theft.

Customers are required to arrange their own return service for the item(s). All goods must be returned within 7 calendar days from the date the chargeback is initiated. Failure to return the goods within this timeframe will result in escalation to local law enforcement. If the goods are not returned within 30 calendar days, we will initiate legal proceedings to recover our property.